by E-mail - General Inquiry : info@gemstoryusa.com - Sales & Marketing : sales@gemstoryusa.com - Customer Service : support@gemstoryusa.com by Phone/Fax - Phone : 212-561-8773 (Monday ~ Friday, 09:00 AM ~ 06:00 PM EST) - Fax. : 212-561-8775 by Mail Charlie and J Co., Inc. 290 5th Ave.(bet. 30th & 31st St.) New York, NY 10001-4511 Office Hours: Monday - Friday 9:00 AM to 6:00 PM EST